Here you will learn more about Sidekick Concierge and what to expect in general. We have compiled some frequently asked questions and answers about our commitment to you and the services we provide. If you have other questions or any concerns, we warmly welcome your inquiry.

What is a Sidekick?

Consider a Sidekick your personal assistant, problem-solver, private concierge and friendly companion. Sidekicks endeavor to make your life easier, richer and more enjoyable. (And Sidekicks enjoy spending time with you too!)

Who are the Sidekicks?

Highly screened and vetted, Sidekicks may be stay-at-home parents or empty-nesters in your community; professional artists, actors or writers or graduate students in your area; they may be teachers from your local school district or early retirees. They have flexible hours and big hearts. Sidekicks excel at performing tasks, helping with errands and providing spirited companionship. Most importantly, Sidekicks are thoughtful, trustworthy “people” people who enjoy making new connections and helping out in their communities.

How do you find such great Sidekicks?

We are very particular. Our rigorous screening process is designed to find the best, most capable companions. To start, we actively search for applicants whose values align with Sidekick’s commitment to serving seniors and their families. Sidekicks must then unequivocally pass our company’s 10-Point Trust Checklist which includes a personal interview, reference checks, multiple background checks and training. From the beginning, it was also essential to us that Sidekicks are well compensated for their important work.  

How do I book a Sidekick?

It’s simple. You can email us or call us directly at 866-LIVEFUL (866-548-3385) to get started. When you call, one of our amazing team members will spend time getting to know you so we can thoughtfully pair you with the right Sidekick to best meet your needs.

How long is a typical visit?

Our service is extremely flexible and has been designed to meet your needs. While many of our clients book us several times a week for a few hours at a time, your Sidekick can also come in for a single session. All sessions must be a minimum of two hours (three hours in certain service areas).

How do you match me with a Sidekick?

At Sidekick Concierge, our goal is to exceed your expectations. When determining which Sidekick to match you with, we consider your needs, background, hobbies and interests. We also take into account availability and location. We work hard to thoughtfully pair you with the right Sidekick and will continue to support you throughout your time as a client.

How will I know who is coming?

Once we match you with a Sidekick, we will email you their profile and photograph. You have the option of a virtual “Meet & Greet” with your Sidekick (up to 30 minutes-fee $49) or an in-person Introductory Meeting (up to 1 hour-fee $98). This virtual visit provides an opportunity to get acquainted, confirm fit, share information and set expectations.

Do Sidekicks provide personal care?

Sidekick Concierge is not a healthcare provider nor are Sidekicks substitutes for nurses or home-aides. Sidekicks do not provide any personal care including bathing, feeding or any medical care.

What tasks can a Sidekick do? What is off limits?

Sidekicks are happy to help with a variety of household projects, tasks and errands. Common requests include home organization projects, paperwork, bill paying, meal prep, errands around town (either together or independently), assistance with emails or correspondence or just hanging out. Sidekicks accompany clients to the salon, exercise classes, cultural outings or to medical appointments and can share notes with family members. Sidekicks are highly capable and eager to help – we couldn’t possibly exhaust the list of possibilities. But please keep in mind that while Sidekicks are handy and happy to help with organization and meal prep, they are not housekeepers or landscapers (or plumbers or electricians!). They will also not provide any health or personal care nor are they certified to do so.

Can Sidekicks drive seniors?

Yes! Many of our amazing and trustworthy Sidekicks are available to personally drive you to appointments, cultural outings and other happenings around town. They can escort you to the airport and assist you through the check-in process. Sidekicks can also run errands with you or on your behalf. Sidekicks can drive your car or their own vehicle. Driving sessions incur an additional $15 fee ($30 in NYC) which includes the first 10 miles. If your Sidekick drives their car, there will be an additional fee of $2/mile after the first 10 miles. If the Sidekick is driving a couple (or any two people), the hourly rate for Sidekick Core will be $79/hour. Rest assured that we have applied our rigorous safety standards to our driving service. In order to drive our clients, all Sidekicks have clean Motor Vehicle Reports and are indemnified and insured.

Can I book a Sidekick for my parents (or other family member)?

Yes! Booking time with a Sidekick is a wonderful gift for a parent or a loved one. We can set you up as a one-time or ongoing designated payee for your loved one’s account. We will then email you bi-monthly invoices that can be paid via Zelle, ACH, credit or debit card.

What if I need to cancel?

We understand that sometimes plans change and you may need to cancel your appointment. We ask that you contact us at least 24 hours in advance via email or phone. Because our amazing Sidekicks block their calendars to spend time with you, visits canceled within the 24-hour period will be charged in full.

Is Sidekick Concierge insured?

Yes - we are fully insured and bonded.

How much are your services, and how do I pay for my visits?

Check out our pricing page, or call us to learn more about our pricing and services. We will email you bi-monthly invoices that can be paid via Zelle, ACH, credit or debit cards. All clients need to provide us with an email address for billing purposes.

What Payment methods does Sidekick Concierge accept?

• Zelle

• ACH bank transfer

• Credit and debit cards

Which payment methods do most clients use?

Most clients choose Zelle because it’s quick, secure, and fee-free. We are happy to accept ACH, credit and debit cards as well.

Is Zelle secure?

Yes. Zelle is a widely used, bank-supported payment method with strong security standards. Zelle is offered by most major banks and credit unions in the United States. It allows you to send money directly from your bank account to ours—there are no checks to mail and no extra trips to the bank.

Why don’t you accept checks?

As a small business, delayed or returned checks, issues with the postal service, as well as the time involved with processing checks, creates a significant financial and administrative burden. Stolen mail and checks expose you to the possibility of fraud, an increasing occurrence. This change is necessary to ensure the safety and security of our community.

What do I need to do to set up ACH, credit or debit card?

You will need to set up an account on our software system’s secure portal. This is quick and easy–contact us for support: email us or call us directly at 866-LIVEFUL (866-548-3385).

Can I set up automatic payments?

Yes! You will need to set up an account on our software system’s secure portal. This is quick and easy–contact us for support: email us or call us directly at 866-LIVEFUL (866-548-3385).

Anything else I need to know about payments?

Yes–no matter which payment option you choose, we request that every client provide credit card information to keep on file with Sidekick Concierge as a back-up payment option. 

Can I trust a Sidekick with my own mother? And my father?

Yes. We do with ours!